RETURN & EXCHANGE POLICY
We have a 30-day return policy on all our products. A 25% restocking fee will be applied unless the part is deemed defective or a North Shore Bike Shop shipping error. Parts that have been used and/or installed or clothing that has had tags removed cannot be returned for return or exchange. When you return a product, you will receive a refund within 7 business days of us receiving and verifying the item. When you return a product that you have purchased using a credit card, the same card you used will be credited with the refund. Any clearance or discontinued items (i.e. items with a discount off suggested retail) are FINAL SALE and cannot be returned for refund.
1) Check Your Return
The product must be returned complete with all original items, manuals, packing materials, and cartons, and in its original new condition.
2) Email for Return Authorization (RA) Number
Returns will not be accepted at our warehouse without a valid Return Authorization (RA) number. RA numbers will expire after 14 days. Any return we receive without an RA number will be documented and returned to you. Your original invoice must accompany your return package in order for North Shore Bike Shop to process your refund. Your RA number request can be made by emailing us at email@example.com.
3) Ship and Insure Your Return
We strongly recommend that you fully insure the package you are returning. This recommendation is for YOUR PROTECTION in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” North Shore Bike Shop shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. All return shipping charges must be prepaid; North Shore Bike Shop cannot accept C.O.D. deliveries. At our discretion North Shore Bike Shop may reimburse shipping charges related to the exchange of defective products or North Shore Bike Shop shipping errors. If you have any questions about shipping reimbursement for defective exchanges, please ask the service representative issuing your return authorization for clarification.
Please email us at firstname.lastname@example.org for a RMA (Return Merchandise Authorization). Let us know the North Shore Bike Shop order number and reason for return. You will find your order number on your invoice copy.
You are responsible for return shipping charges. North Shore Bike Shop also cannot be held responsible for any items lost or damaged in shipping.
Please allow the usual banking time for refunds to appear on your credit card statement. Often this time period will be one month. North Shore Bike Shop does not accept COD’s on returns.
If you paid by Credit Card, credit will be applied to the card used to place the original order. Please check the date on the credit card originally used. If the card is expired, the credit will not process.
If you are sizing shoes or clothing, please don’t wear on a ride. Try them on in the comfort of your home. Please don’t bolt cleats on the shoes if you are thinking of returning. Shoes or Clothing that have been worn, used or has tags removed cannot be returned to North Shore Bike Shop.